Rajkumari Terms & Conditions

These Terms & Conditions govern your use of rajkumarinp.com and any purchase, account, Rajkumari Credits, or Feed activity on it (“Rajkumari”, “we”, “us”). By using the site, creating an account, or placing an order, you agree to these terms.

Rajkumari is operated by Rajkumari Fashion (Private Limited), registered with the Inland Revenue Department of Nepal under PAN 624733999, at Ward No. 32, Koteshwor, Kathmandu Metropolitan City, Kathmandu, Nepal.

You need a working email address (or a Google account) to sign in and place an order. Keep your account details accurate and don’t share your sign-in access with someone else. You’re responsible for activity on your account.

We describe each piece as accurately as we can — fabric, styling notes, and available measurements. Colours may look slightly different on your screen than in person. If a measurement field is missing on a product page, we haven’t invented one rather than guess.

Some product images on Rajkumari are AI-generated and are labelled “AI image”. They show the style and mood of a piece but are not photographs of the exact item; colour, texture, fit and detail may differ. Real photos are labelled “Real photo”, and even real photos can differ slightly in colour due to lighting and screen settings.

Ready-to-ship pieces are limited to what we actually have on hand. Preorder pieces are made in a production window before shipping. A piece can sell out or be marked coming soon at any time.

Some pieces are offered as Free Size — that is the one size option on that product, not a claim that it fits everyone identically. Check the measurements on the product page. There is no single house size chart across all pieces.

Prices are shown in Nepali Rupees (NPR) and include what’s stated on the product page. Prices can change before you complete checkout; the price at the moment you place your order is the one that applies to that order.

Placing an order is an offer to buy at the price and quantity shown at checkout. We may decline or cancel an order — for example if a piece turns out to be unavailable, if there’s a pricing or listing error, or if we suspect fraud.

An order is confirmed once payment is verified (or, for Cash on Delivery, once the order is accepted for fulfillment). If we cancel an order after payment, any amount paid is returned to you. If you need to cancel an order yourself, contact us as soon as possible — we can only cancel an order that hasn’t already been dispatched.

Checkout shows the payment methods actually available for your order. That may include Cash on Delivery and Khalti, depending on your order and location.

Where Cash on Delivery is offered, you pay in cash when your order is delivered. Please have the exact amount shown at checkout ready, and make sure someone is available to receive and pay for the delivery.

Ready-to-ship pieces leave Kathmandu after payment is confirmed. Delivery timing depends on your district — we’ll follow up with tracking once your parcel is with the courier. Preorder pieces ship after their production window.

Please make sure your delivery address and phone number are correct at checkout. If delivery fails because the address was incorrect or no one was available to receive it, contact us — additional delivery attempts may involve extra time or cost depending on the courier.

The original bill is required for every return — returns sent back without the original Rajkumari bill that came in the parcel cannot be accepted. A return can be requested from your Account / Orders page once an order is delivered, and is subject to our review. Approved returns are refunded as Rajkumari Credits (not cash or original payment method) once the item is received back — see our Delivery & Returns page for the full policy.

If an item arrives damaged, faulty, or different from what you ordered, contact us with your order number and photos as soon as possible so we can sort it out.

From time to time we run promotions — for example, a first-order offer where buying one eligible item makes a second, cheaper eligible item available at 40% off. The specific items, eligibility, and duration of any promotion are shown where the promotion is offered and may change or end at any time. Promotions cannot be combined unless we say so.

• 1 Rajkumari Credit = NPR 1.
• Credits are promotional store value, not cash — they cannot be withdrawn or exchanged for money unless we explicitly announce a policy allowing that in the future.
• Credits can be used toward eligible orders at checkout, subject to the redemption limits shown there.
• Credits are earned in specific, defined ways (for example, a reward on your own first successful order) and are subject to whatever conditions apply to that reward.
• We may correct a Credits balance to fix a genuine system error or confirmed fraud.

Where this feature is active, an eligible post to the Rajkumari Feed may earn a Pending Feed Credit. Specifically:

• A qualifying Feed post may create +1 Pending Feed Credit. A Pending Feed Credit is not spendable.
• The post must remain live for at least 24 hours, and it must pass Rajkumari staff review, before that credit becomes an Available Credit you can spend.
• If a post isn’t reviewed yet, its reward simply stays pending — it does not automatically become spendable just because 24 hours have passed.
• A post that’s warned or found not to qualify cannot turn into a spendable credit.
• Once a Feed reward has genuinely become an Available Credit, ordinary likes and unlikes on that post don’t remove it, and later deleting the post does not automatically take it back.
• We may still correct a Feed Credit award to fix a genuine system error or confirmed fraud (for example, credit farming with fake or duplicated posts).

Rajkumari runs a creator referral program for approved creators. Under the current program:

• A creator commission of 1% of qualifying net product sales applies to orders attributed to that creator’s referral, under our current eligibility rules.
• Referral attribution to a creator applies for a limited window from the referral, under our current program rules.
• Commission, referral rewards, and any other program terms may be changed for future referrals with notice to active creators; program details are otherwise governed by the creator program terms shown to creators when they join.

When you post to the Rajkumari Feed, you keep ownership of what you post. By posting, you give Rajkumari permission to display that content on the Feed and, where relevant, in connection with the Feed Credit Rewards and creator features described in these terms. You’re responsible for what you upload.

You may not post content on the Feed that:

• is illegal, harassing, or abusive;
• is unrelated advertising or spam;
• is posted only to farm Feed Credits (fraudulent or repetitive content with no genuine purpose);
• violates someone else’s intellectual property or other rights.

Rajkumari may review, warn, remove, or restrict content that doesn’t follow these rules, and may adjust or withhold any related reward.

Rajkumari’s branding, product photography, and site content belong to Rajkumari unless stated otherwise. You may not copy or reuse them without permission. Content you post to the Feed remains yours, subject to the license described above.

We may suspend or restrict an account that we reasonably believe is being used for fraud, abuse, credit farming, or a serious breach of these terms.

We try to keep the site available and accurate, but we don’t guarantee it will always be error-free or uninterrupted. If a listing error (like a clearly wrong price) affects your order, we’ll contact you before treating the order as confirmed at that price.

To the extent allowed by applicable law, Rajkumari’s liability for any claim relating to your order or use of the site is limited to the amount you actually paid for the order in question. Nothing here is meant to limit any right you have that cannot be limited under Nepal consumer protection law.

We may update these terms as Rajkumari grows. If we make a material change, we’ll update the “Last updated” date above. Continuing to use the site after a change means you accept the updated terms.

Questions about these terms? Reach us at: