Delivery & returns

Ready-to-ship pieces leave Kathmandu after payment is confirmed. Delivery timing depends on your district — we will write with tracking once the parcel is with the courier.

Preorder pieces are made just for this drop, in a dedicated production run — reserve yours now and it ships the moment it's ready. Timing on the product page is our current best estimate.

Your bag may mix ready-to-ship and preorder pieces. Each ships on its own timeline.

You can cancel an order yourself from your Account / Orders page any time before we’ve confirmed it — nothing has been prepared or shipped yet at that point, so cancellation is instant. Once an order is confirmed, cancelling needs our review; open a cancellation request from the order page and we’ll get back to you.

A return can only be requested once your order shows as Delivered. We review every return request individually — the item should be unworn, unwashed, with any tags still attached, and sent back together with the original bill for us to accept it.

1. Sign in and open Account / Orders.
2. Open the delivered order you want to return, and choose Request a return.
3. Tell us why — this helps us review it faster.
4. We’ll approve or decline the request. If approved, we’ll tell you how to send the item back to us.
5. Pack the item together with the original bill and send it back to us by courier, at your own cost.
6. Once we’ve received and checked the item, we credit your account (see below) — you’ll be able to see this in your Rajkumari Credits balance.

Rajkumari doesn’t currently refund to your original payment method or in cash. Instead, an approved return is refunded as Rajkumari Credits (1 Credit = NPR 1) — store value you can put toward a future order at checkout.

The credit is only granted once we’ve actually received the returned item back — approving your return tells you it’s okay to send it, it doesn’t credit anything by itself. Once the item is back with us, we credit the item’s price and the delivery fee together, in one go — as long as this was the only order in that checkout still coming back to us. If your checkout mixed this item with others that are still on their way, the delivery fee is credited once everything from that checkout is settled.

If an item arrives damaged, faulty, or different from what you ordered, contact us with your order number and photos as soon as possible — this is treated differently from a change-of-mind return, and we’ll sort it out directly with you.

Still not sure whether your order qualifies? Reach us at: